Do you need help with a claim or support for a business related incident? Our in-house claims team can help.


With over 25+ years as an insurer for the property services sector, we understand our clients and their needs. Our experience has allowed us to work in favour of our clients to ensure they and their business remain protected.


Please do not admit liability or make any offer of payment to your customer (claimant) before contacting Rapid Solutions.

Please contact Rapid Solutions immediately if you:

  1. Need help resolving a customer complaint/feedback.

  2. Received notice of a claim against you, a staff member or your business.

  3. Would like to discuss a claim already in progress.

  4. Need to lodge a new claim.

Before you submit or contact us about a claim, please have the following information ready:

  1. Your policy number.

  2. Details and dates of inspections, treatments and alleged actions which give rise to the potential claim.

  3. Name and address of your customer (the claimant).

  4. Details of their allegations.

Submit your claim by email

If you would like to call or email us about a claim, our claims team are available Monday to Friday, 9am to 5pm AEST.


Please call 1300 309 169 or email